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Open account settingsChange passwordSchedule account deletionRestore an accountAccount actions vs workspace actionsRelated pages

Account settings and lifecycle

Manage account details, password changes, account deletion, and account restore from the frontend.

Markdown

Account settings are personal to the signed-in account. They are separate from workspace resources such as metrics, dashboards, roles, tokens, and alarms.

Use this page when you need to change your password, schedule account deletion, or restore an account that was scheduled for deletion.

Open account settings

Open Settings from the main menu, then open the account settings section.

The page shows:

  • email address;
  • account ID;
  • account status;
  • creation time;
  • last login time.

If the account is isolated because deletion was scheduled, the page also shows the isolation time and scheduled deletion time.

The email address is shown for reference and cannot be changed.

Change password

Use Change Password from the account settings page.

To change your password:

  1. Enter the old password.
  2. Enter the new password.
  3. Confirm the new password.
  4. Select Send code.
  5. Enter the verification code sent to your account email.
  6. Select Verify password.

The frontend requires the new password and confirmation to match. The new password must be at least 12 characters long and include an uppercase letter, a lowercase letter, a number, and a symbol.

Use the password reset flow on the sign-in page if you cannot sign in with the old password.

Schedule account deletion

Use Delete Account from the account settings page.

Deletion is a two-step flow:

  1. Select Delete Account.
  2. Check your account email for the deletion confirmation code.
  3. Enter the code.
  4. Select Verify delete.

After deletion is verified, the app signs you out. The account is isolated and scheduled for deletion.

An isolated account cannot continue normal workspace work until it is restored. API requests can return an account-isolated error while the account is in this state.

Restore an account

Use the account restore page when an account was scheduled for deletion and should be recovered.

If you are not signed in:

  1. Open the restore flow.
  2. Enter your email and password.
  3. Select Send code.
  4. Enter the verification code sent to your account email.
  5. Select Restore account.

If you are already in an account-restore session, the app can request the restore code without asking for credentials again.

After restore completes, the app may ask you to sign in again before returning to the normal workspace flow.

Account actions vs workspace actions

Account settings are account-specific actions. Workspace roles and API tokens cannot grant these abilities.

Examples of account-specific actions include:

  • changing password;
  • scheduling or restoring account deletion;
  • selecting a workspace;
  • accepting workspace invitations;
  • sending workspace invitations as a workspace owner.

Workspace roles control access to workspace resources. See Create and use roles for workspace permissions and Invite users to a workspace for invitations.

Related pages